EJMT Abstract

Queuing theory is usually introduced to students from second year onwards in a university undergraduate programme, as the mathematical principles governing queues can be fairly demanding, making it challenging to introduce any earlier. However, we often see queues and experience queuing in real life. It would therefore be appropriate, relevant and useful to introduce the concept of queuing theory to pre-university students or first-year undergraduates. The approach suggested is through simulation models supported by suitable technology. In doing so, students can understand some basic probability theory and statistical concepts, such as the Poisson process and exponential distribution, and learn how queues may be modelled through simulation, without the need to know all about classical queuing theory. In this paper, we will discuss the role that simulation can play in a classroom to create real world learning experiences for students. To provide a concrete illustration, a set of real data collected in a simple ATM queue will be used to explain how students can systematically be engaged in a modelling activity involving queues. Following that, queues at cinema ticketing counters are studied to discuss the modelling of a more complex queue system.